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Sony Responds to PS4 Blinking Blue Light Problems

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Posted November 20, 2013 by Kat in News
PS4

It appears Sony isn’t out of the woods yet.  In spite of an overall successful launch last week, and a record-breaking number of consoles sold in the PS4’s first day, technical issues are already plaguing the system, and they may not be going away anytime soon.  Beyond the basic issues of being able to connect the HDMI to the television (with a recommended fix from IGN and Kotaku found here), there’s now the blue blinking light problems.  Cheekily referred to as the ‘blue light of death’ in homage to the infamous Xbox ‘red ring of death’, users on Amazon, Twitter, and YouTube have all reported the blinking blue light, which accompanies no audio or video output, or even the system shutting down entirely on its own.

Sony has not yet determined the cause of the problem, though they’ve stated that it could be anything from TV compatibility, to the PS4’s power supply, hard drive, or even the hardware itself.  Recommended fixes include turning off the PS4, holding the power button down for at least seven seconds (until the system beeps twice), disconnecting the AC power cord, and inspecting for any damaged parts (including the HDMI, which could potentially be what was plaguing others in the first reported technical issues last week).   They’ve also put up a troubleshooting guide which can be viewed here.

Barring that, if none of the fixes are successful, users can contact PS4 customer support, which Sony is using to investigate the root of the problem.

In a statement to IGN earlier this week, Sony stated, “There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems.  The number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction.”

Though we don’t know if that percentage has yet gone up, we’ll likely get a better view on how widespread or minimal this may be, especially once the console sees its launch in Europe on the 29th.

Source: IGN

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About the Author

Kat

Kat aspires to be the ultimate crazy cat lady. But until that day comes, she remains faithfully committed to her PS3 and Wii, and spends far too much time online arguing about Star Trek. She can also occasionally be found posting under the pseudonym AmaltheaElanor.

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