Sony Reports PS4 Failure Less Than 1% and Other News
While there are still reports from users being made of technical issues with the newly-launched PS4, Sony does firmly believe that the issue is affecting a very small minority of buyers. With 1 million units of Playstation 4 sold in the first 24 hours, it’s estimated that less than 1% have been affected by these issues – including HDMI troubles, and the blinking blue light; which means that somewhere around 10,000 of the consoles are likely having these problems. As Sony told Kotaku, “There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units.” They also added, “We also understand that some unites were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.”
There have been reports of users successfully securing free exchanges with Sony for broken consoles, and their own customer service and troubleshooting guide remain available. Kotaku reports differing issues, including many users who continue to have the blinking blue light issue, and some having more success with customer service than others.
In the meanwhile, AllThingsD did a tear-down analysis of the PS4 to determine the cost of the console, and it came in at around $381. Which makes the profit margin for each individual console sold at around $18. While that may not seem like all that much, one need only remember that the same estimated breakdown of a PS3 put its cost at over $800 to make, with a loss of over $200 for each one sold, making the PS4, in more ways than one, already off to a better start than the PS3 in its initial days.
The 1.51 firmware is officially live and available for download on the Playstation Network. Much less hefty than the day-one, mandatory-to-use-the-system 1.50 download, this smaller upgrade includes improved system software stability, and a touch-up to the interface, with the ability, for instance, of a user being able to tell when a downloaded game also includes download of a game patch.