Early PS4 Hardware Issues Reported
There are oftentimes problems and risks that come with the launch of a new console, and it looks as though the PS4 may be no exception. Before the console even made its official North American debut, complaints of hardware issues were made by those who get their hands on the new platform ahead of the rest of the crowd, including IGN, Kotaku, and a couple of contest winners. In all four cases, it was reported that the HDMI cable was unable to plug into the unit’s jack, resulting in an inability for the PS4 to fully connect with the television. Sony responded with a firm promise to look into the issue, with Worldwide President Shuhei Yoshida tweeting they believed it likely to be a matter of isolated incidents. “Be assured we are investigating reported PS4 issues,” he said. “The number is very small compared to shipped, we believe they are isolated incidents.”
In the meanwhile, Kotaku was able to identify the source of the problem (at least in the case of these malfunctioning consoles) when they sent their PS4 back to Sony for repairs, and it was determined that a piece of metal in the HDMI cord needs to be flush with the bottom of the port, and was sticking out in a way so as to prevent the connection. They and IGN have since recommended that anyone getting a new PS4 with such issues should press the metal piece down, and that should likely fix the problem.
There have also been reports of PSN network connectivity issues, and Sony has assured fans they are working on it. Such issues are to be expected with the launch of a new console, especially if the impressive pre-order numbers for the system pan out. And hopefully, for everyone involved, this will indeed prove to be a minor incident in the launch of an exciting new generation.